Refund and Returns Policy
Overview
Nick’s Excursions Cancellation & Refund Policy
We understand that plans can change, and we do our best to accommodate our guests whenever possible. Our animals, staff, and farm family prepare for every visit, so we kindly ask that cancellations be made as early as possible.
Cancellations & Refunds
14 or More Days Before Your Scheduled Excursion
Guests who cancel 14 or more days before their scheduled excursion will receive a 100% refund of their booking fee.
7–13 Days Before Your Scheduled Excursion
Guests who cancel 7–13 days before their scheduled excursion will receive a 50% credit toward a future visit. Credits must be used within 12 months of the original excursion date.
Less Than 7 Days Before Your Scheduled Excursion
No refunds will be issued for cancellations made less than 7 days before the scheduled excursion. However, we understand that emergencies happen. Guests may request a one-time reschedule, subject to availability and approval by Nick’s Excursions.
Late Arrivals
Please arrive 10–15 minutes before your scheduled excursion. Tours begin promptly and cannot always be extended. Guests who arrive late may receive a shortened experience without a refund or credit.
No-Shows
Guests who do not arrive for their scheduled excursion and do not provide prior notice will be considered a no-show and will forfeit their payment. No refunds, credits, or reschedules will be provided for no-shows.
Weather & Safety
The safety of our guests, animals, and staff is our highest priority. In the event that Nick’s Excursions must cancel an excursion due to severe weather, unsafe conditions, or unforeseen circumstances, guests will have the option to:
- Reschedule for a future available date, or
- Receive a full refund.
Our Promise
Our animals, staff, and farm family prepare for every visit, so we kindly ask that cancellations be made as early as possible. Thank you for helping us provide the best experience for all our guests while ensuring the care and well-being of our animals.